Draft policy — not legal advice
Terms of Service
Terms that may govern use of our website and purchase of consulting, automation, training, and related services. Draft only.
Draft for review — not attorney-approved
This page is a working draft to support discussion with qualified legal counsel. It is not legal advice, has not been approved by an attorney, and may need changes for your entity, services, and location. Do not treat it as a final compliance document until counsel confirms it.
Fill in: [INSERT LEGAL ENTITY NAME], [INSERT PRINCIPAL BUSINESS ADDRESS], [INSERT GOVERNING LAW / JURISDICTION], and confirm the support email below.
Effective date (draft): [INSERT EFFECTIVE DATE] · These Terms of Service ("Terms") are between you and [INSERT LEGAL ENTITY NAME], located at [INSERT PRINCIPAL BUSINESS ADDRESS] ("Live AI," "we," "us").
By accessing our website, purchasing services or products, or otherwise engaging with us, you agree to these Terms. If you do not agree, do not use our website or services.
1. Services
Live AI provides AI-related consulting, workflow and automation implementation, audits, workshops, training, retainers, and may offer digital products or courses. Specific scope, deliverables, fees, and timelines are set out in an order form, statement of work, proposal, checkout page, or other written agreement ("Order"). If there is a conflict between these Terms and an Order, the Order controls for that engagement only unless the Order says otherwise.
2. No guarantee of results
Consulting, automation, training, and AI tools do not guarantee any particular business outcome— including revenue, cost savings, efficiency gains, regulatory compliance, hiring outcomes, or model performance. We bring reasonable professional skill and care, but results depend on many factors outside our control (your data quality, team adoption, third-party APIs, vendor changes, market conditions, and more). Any case studies or examples are illustrative, not a promise you will achieve the same results.
3. AI limitations and human review
Where engagements involve AI-generated outputs (drafts, summaries, code suggestions, classifications, etc.), those outputs may be incorrect, incomplete, or outdated. You are responsible for human review and validation before using outputs in production, with customers, or for legal, financial, medical, or safety-critical decisions. See our AI Use Disclaimer.
4. Your responsibilities
You agree to:
- Provide accurate information and timely cooperation (feedback, access, approvals);
- Not misuse our website or services — including attempting unauthorized access, interfering with systems, or using outputs to violate law or third-party rights;
- Ensure you have rights to any materials you share with us and that sharing them does not violate confidentiality or privacy obligations; and
- Avoid submitting highly sensitive or regulated data unless we have expressly agreed in writing to handle it and appropriate safeguards are in place.
5. Third-party tools
Deliverables may integrate with or rely on third-party platforms (cloud hosts, model providers, automation platforms, etc.). Those services have separate terms and privacy policies. We are not responsible for third-party outages, pricing changes, or policy updates.
6. Intellectual property
Your materials: You retain ownership of materials you provide. You grant us a limited license to use them as needed to perform the services.
Our materials: We retain ownership of our pre-existing tools, templates, methodologies, and general know-how. Unless an Order states otherwise, deliverables are licensed for your internal business use in connection with the project — not for resale or public redistribution of our proprietary frameworks as a competing service. [INSERT: refine license scope with counsel.]
7. Fees and taxes
Fees are as stated in the applicable Order. Unless otherwise agreed, invoices are due on the terms stated on the invoice. Late payments may incur interest or suspension of work as permitted by law and the Order. You are responsible for applicable taxes; we state fees net of taxes unless noted.
8. Confidentiality
Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only for the engagement. Standard exceptions (public domain, independently developed, rightfully received from third parties, legal requirement) apply. [INSERT: mutual NDA or stronger confidentiality terms if used.]
9. Refunds and cancellation
Refund and cancellation rules depend on the type of offering. See our separate Refund and Cancellation Policy (draft), which is incorporated by reference where applicable. If an Order conflicts, the Order controls.
10. Disclaimers
EXCEPT AS EXPRESSLY STATED IN AN ORDER, SERVICES AND DIGITAL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS; IN THOSE CASES, DISCLAIMERS APPLY TO THE FULLEST EXTENT ALLOWED.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION; AND (B) OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID US FOR THE SPECIFIC ENGAGEMENT GIVING RISE TO THE CLAIM, OR (II) [INSERT LIABILITY CAP — e.g. USD $___]. THESE LIMITATIONS DO NOT APPLY WHERE PROHIBITED BY LAW (FOR EXAMPLE, WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, IF AND TO THE EXTENT APPLICABLE).
12. Indemnity
You will defend and indemnify us against third-party claims arising from your materials, your instructions, or your violation of these Terms or law — except to the extent caused by our willful misconduct or gross negligence. [INSERT: balance indemnity with counsel.]
13. Term and termination
These Terms apply while you use our website and, for services, for the duration of the Order and any post-termination provisions that should survive. We may suspend or terminate access for material breach after reasonable notice where practicable. Provisions that by nature should survive (fees owed, liability limits, confidentiality, governing law) survive termination.
14. Governing law and disputes
These Terms are governed by the laws of [INSERT GOVERNING LAW / JURISDICTION], without regard to conflict-of-law rules. [INSERT: exclusive venue / arbitration clause after counsel review — e.g. courts in ___ County, ___ State, or AAA arbitration rules.]
15. General
These Terms, together with the Privacy Policy, AI Use Disclaimer, Refund and Cancellation Policy, and applicable Orders, are the entire agreement regarding their subject matter. If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver.
16. Contact
hello@liveai.life
[INSERT PRINCIPAL BUSINESS ADDRESS]